Ezi, Queenstown Airport Car Rental

Ezi - Queenstown Airport Information, Car Rental Instructions & Policies

Address

Rental Car Kiosk, Terminal Building Queenstown Airport New Zealand 9300

Telephone

+64 9 254 4397 / 0800 545 000

Pick-up Instructions

The Ezi - Queenstown Airport car rental location is in terminal

You can walk to the counter of Ezi - Queenstown Airport car rental.

Please make your way to our Ezi Car Rental kiosk inside the airport terminal where our representatives will assist you. If you are unable to locate our desk, please ask for directions at the airport information desk and they will direct you to us.

Drop-off Instructions

Customers are asked to park in one of our signposted carpark spaces in the airport carpark, lock the vehicle and return the keys to our rental car kiosk inside the airport terminal building.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -21:30	08:00 -21:00	08:00 -21:00	08:00 -21:30	08:00 -21:30	08:00 -21:30	08:00 -21:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 100 years old

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Provisional licence is not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Toddler car seat rental

Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

To be confirmed

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Tire chains rental

Prices and inventory depend on local stores.

NZD 5/day

capped at NZD 40

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Customers need to purchase and bear the cost of vehicle and passenger ferry tickets in advance, please consult local counter staff, there may be additional cross-island service fees.

Ferry Transportation: Allowed

Ezi allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Queenstown Airport

Hotels

0.7 mi from DoubleTree by Hilton Queenstown

2.5 mi from Oaks Shores

3 mi from Oaks Club Resort

Other Landmarks

3.7 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of Ezi Store Location

coordinates: -45.0220463 168.7371358

Location Images

The Rental Desk

Guest Reviews

Total points： 7.1 / 10 Good

Vehicle condition: 0.5
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.5
Pick-up location: 0.4
Drop-off location: 0.5
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

A.Phipps
Queenstown
9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Easy it was.
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Doris Ingersoll
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
EZI in Queenstown is just a few meters away from the airport. Picking up the car was very easy, no need for a deposit or passport, just fill out a form and check the car's paint. The car was almost new with 7K kilometers and very easy to drive. Drop-off in a different location was also very convenient, just self-park and exchange keys.
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Eden Marion
Queenstown
2 /10 Poor
Reviewed: Friday, November 22, 2024
The store does not have Chinese-speaking staff and the service attitude is bad. They constantly pressure you to buy additional insurance. When picking up the car, they don't inform you about important usage instructions, and the inspection is careless. There were three scratches not marked on the diagram, and if we hadn't inspected it carefully, it could have led to disputes when returning the car. Strongly do not recommend choosing this rental company. On the first day of renting, they charged a 255 NZD cleaning fee, falsely accusing me of smoking in the car. This significantly ruined an otherwise pleasant trip.
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Kirk North
Queenstown
8 /10 Very good
Reviewed: Friday, November 22, 2024
The reception was clearly visible right at Queenstown Airport.
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Miles Bell
Queenstown
2 /10 Poor
Reviewed: Friday, November 22, 2024
The car rental provided an international driver's license translation, but they didn't mention that the translation needed a photo attached. As a result, the car rental point did not recognize our driver's license translation! We ended up paying to get the translation done. It was frustrating and we waited over an hour at Queenstown Airport to get an authorized translation. Very unpleasant experience!!
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Randolph Titus
Queenstown
4 /10 Average
Reviewed: Friday, November 22, 2024
The car's condition was well-maintained, and the service process was standard. However, the overall rating is mediocre due to a dispute. During the return at Christchurch Airport, the rental company's staff only asked if the car was returned with a full tank; no other checks were performed. I had to proactively ask if an inspection was needed, to which the staff responded no, just park the car in the designated spot. Later that evening, I received an email from the rental company stating that they found scratches and would withhold the entire deposit. Since I was driving on the left side, I was extremely cautious to avoid any accidents. The unconfirmed scratches and the subsequent charge made the rental experience rather unpleasant.
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Michelle Vincent
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The communication in English wasn't very smooth, but the staff was very patient!
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Nicole Macadam
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
I only used the car for one day and had to return early due to a family emergency. They showed no sympathy at all.
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Eartha Malthus
Queenstown
6 /10 Average
Reviewed: Friday, November 22, 2024
Self-service pickup, spent a long time finding the car in the big lot at night. It was too dark to inspect the car.
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Rodney Elsie
Queenstown
2 /10 Poor
Reviewed: Friday, November 22, 2024
I feel tricked by this company. They charged me for a full tank of gas and said they would refund it if I returned the car with a full tank. But when I returned the car, they said the refund wasn't possible.
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Aries Becky
Queenstown
8 /10 Very good
Reviewed: Friday, November 22, 2024
The staff were enthusiastic, but they repeatedly tried to sell their own insurance.
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Lester Melville
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
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John Bellamy
Queenstown
6 /10 Average
Reviewed: Friday, November 22, 2024
No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.
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Franklin Raphael
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Not bad, even better
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John Bellamy
Queenstown
4 /10 Average
Reviewed: Friday, November 22, 2024
When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.
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Berg Onions
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Quite convenient
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Noah Gus
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Extremely satisfied
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