Apex, Queenstown Airport Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Apex - Queenstown Airport Information, Car Rental Instructions & Policies

Address

32 Lucas Place, Frankton 9300

Telephone

(03) 451 0583 / 0800 304 300

Pick-up Instructions

The Apex - Queenstown Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Queenstown Airport car rental when you arrived.

1. Upon arrival at Queenstown International Airport, phone our toll free number 0800 304 300 and let us know that you're ready to be picked up. 2. Exit the terminal turning right and head towards the departure area. 3. When the van arrives, our driver will load your luggage into the back of the van or into a trailer. 4. Please tell the driver your name and show him your confirmation (if required). 5. Our location is two minutes drive from the airport terminal. Walking to Apex Queenstown Airport 1. Please Note: If the weather is fine and you don't feel like waiting for the shuttle van, Apex is only a short walk (approx. 5 minutes) from the airport terminal. 2. Exit the terminal area on Sir Henry Wigley Drive and turn left at the second round about onto Lucas Place. 3. Apex is located 250 metres down Lucas Place on the right.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:29	08:00 -17:29	08:00 -17:29	08:00 -17:29	08:00 -17:29	08:00 -17:29	08:00 -17:29

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 12/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Please advise your interisland travel at the car rental company's counter.

Ferry Transportation: Allowed

Apex allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.3 mi from Queenstown Airport

Hotels

0.6 mi from DoubleTree by Hilton Queenstown

2.5 mi from Oaks Shores

2.9 mi from Oaks Club Resort

Other Landmarks

3.6 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of Apex Store Location

coordinates: -45.024193860654 168.73689064559

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 5.2
Vehicle cleanliness: 5.3
Spaciousness: 5.5
Counter staff: 5.4
Pick-up location: 5.2
Drop-off location: 5.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

J.Holmes
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Like: Friendly staff and convenient location
Dislike: The car wasn't ready at the time I booked it from. It was probably an hour late in total.
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G.Lind
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Like: We were given a free upgrade. Very friendly staff with excellent communication skills.
Dislike: We were happy with everything.
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J.WYBURD
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Like: MAINLY EVERTHING. EXCEPT OTHER NZ DRIVERS ARE ALWAYS IN A HURRY
Dislike: OTHER DRIVERS
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G.Preece
Queenstown
9.6 /10 Excellent
Reviewed: Saturday, December 21, 2024
Like: Queenstown was great. Our Air BnB wa absolutely fantastic with amazing views. Hire car was exactly the right size and easy to drive.
Dislike: Car didn’t have much power
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M.Brenner
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
The car was fabulous. The gps we paid extra for was terrible but they refunded it with no questions on drop off.
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Anonymous
Queenstown
6.3 /10 Average
Reviewed: Saturday, December 21, 2024
We had to call 3 times before someone would pick us up at the airport, although we were at the correct pick-up spot. In all, we lost close to 30 min.
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C.Lumley
Queenstown
9.7 /10 Excellent
Reviewed: Saturday, December 21, 2024
The staff were all efficient, helpful and friendly.
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R.L de Lange
Queenstown
9.3 /10 Excellent
Reviewed: Saturday, December 21, 2024
Good car, comfortable, good experience. Staff is able to help by telephone, everything oké. Either at the third party rentals website or at Apex it would be good to mention better that an English drivers licence is needed in New Zealand to prevent any surprises at the counter!
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K.JARYAL
Queenstown
9.7 /10 Excellent
Reviewed: Saturday, December 21, 2024
Navigation tool wasn't included in the charge, had to pay extra to get it.
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Anonymous
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
all fine too bad I did not book with the directly. they would not have charged me anything for the Interislander ferry
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A.Peng
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.
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C.Wolf
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
It wasn’t clear that the name of the car company was Apex. This causes confusion and we missed our pickup. It wasn’t clear that a pickup was needed at all from the booking. This caused distress as it was pouring when we arrived and had an infant with us.
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J.Tan
Queenstown
7 /10 Good
Reviewed: Saturday, December 21, 2024
The car I booked is Mazda Demio but receive similar Nissan Tiida. Car is more than 9 years. Should get a newer model.
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Anonymous
Queenstown
9.3 /10 Excellent
Reviewed: Saturday, December 21, 2024
one of the car tires was not safe to drive and i suffered a side-wall blow out. Luckily, i was able to change the (small) spare and get to a service facility. Apex didn't give the best advice by phone, but when I returned with a receipt of service and the original tire, they quickly and professionally credited me for the charge I incurred.
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M.Wright
Queenstown
5.7 /10 Average
Reviewed: Saturday, December 21, 2024
I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.
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Anonymous
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Understanding of what was covered in insurance was unclear
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E.Chen
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
The Queenstown Airport location does offer continuous pickup shuttle service. They could be more flexible on allowing renters to pick up the car a few hours earlier than as booked though.
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Anonymous
Queenstown
9.3 /10 Excellent
Reviewed: Saturday, December 21, 2024
They were great to work with!
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T.Griffiths
Queenstown
8.7 /10 Very good
Reviewed: Saturday, December 21, 2024
Picking up the car took a while as there were quite a few people waiting in a queue. However, once I had completed the paperwork, all went pretty quickly. They didn't have the car I ordered, but gave me a 4 year old RAV4, which was a lovely car, so no complaints about that.
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A.Shah
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Excellent car condition
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Anonymous
Queenstown
9 /10 Excellent
Reviewed: Saturday, December 21, 2024
The car was a bit long in the tooth...about 140k miles and it showed
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saikiran
Queenstown
7.7 /10 Good
Reviewed: Saturday, December 21, 2024
I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault. About the second car - it was good.
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Pium K Attanayake Mudiyanselag
Queenstown
8.7 /10 Very good
Reviewed: Saturday, December 21, 2024
The car was a small hatchback sufficient for us. There were scraches and when pointed out was properly recorded and no issues when car was returned. Staff were friendly. Also could cancell eassily the second car book due to change of our travel plan. Service was very satisfactory and worth for money.
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M.Thakkar
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Good customer service and even offered us an upgrade at free of cost. Easy pick from airport and easy drop off. Highly recommended.
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W.Dickin
Queenstown
7.3 /10 Good
Reviewed: Saturday, December 21, 2024
Everything good except ease of use of navigation device hired
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J.Travis
Queenstown
9.7 /10 Excellent
Reviewed: Saturday, December 21, 2024
Apex is great.
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T.Koh
Queenstown
7.7 /10 Good
Reviewed: Saturday, December 21, 2024
Pick up at Queenstown Airport was smooth. Slightly further away from the airport but not too difficult to find. Return at Christchurch Airport was very fast as the lady did a quick check and everything was ok. They also offer complimentary drop-off to the airport
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K.Agrawal
Queenstown
2 /10 Poor
Reviewed: Saturday, December 21, 2024
Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused. We aren't happy with the service provider. I request for a refund for the remaining 3 days.
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G.Perry
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
First time renting. All good
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M.P
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Good car, fuel efficient and comfortable.
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Sai
Queenstown
9.3 /10 Excellent
Reviewed: Saturday, December 21, 2024
Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.
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j.dolwin
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.
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A.Spedding
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
great service
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Raushan Kumar
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Car was really clean and awesome.
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Sharon Walker
Queenstown
6 /10 Average
Reviewed: Saturday, December 21, 2024
Generally fast
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Kyle Amelia
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Overall fine
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Isabel Jim
Queenstown
2 /10 Poor
Reviewed: Saturday, December 21, 2024
The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.
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Joan Hardy
Queenstown
2 /10 Poor
Reviewed: Saturday, December 21, 2024
The car I got from this rental company is really old compared to others. The power is poor and the car isn't very clean.
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Levi Tyler
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Walked to the service counter. Directed straight to service, no queue.
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Nathaniel Kell(e)y
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Easy to find, though there were many returns, the efficiency was high
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Sampson Noyes
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Good
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Larry Bryan
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Both pickup and drop-off are convenient.
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Wilbur Saxton
Queenstown
4 /10 Average
Reviewed: Saturday, December 21, 2024
Biased against Chinese people, noticeably poor attitude.
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Quintion Noel
Queenstown
6 /10 Average
Reviewed: Saturday, December 21, 2024
Initially booked the car for pickup at Queenstown Airport on 12.13 and return at Christchurch Airport on 12.24. The service at Queenstown was excellent.
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Frederic Gregory
Queenstown
6 /10 Average
Reviewed: Saturday, December 21, 2024
Average service attitude
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Carr Marshall
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Satisfied, overall good service.
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Christopher Alsop(p)
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Great service.
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Xavier Wright
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Satisfied
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Atwood Walsh
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Clear and straightforward, no issues. We were greeted by a Taiwanese lady at Queenstown Airport, communication was very easy.
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Camille FitzGerald
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Although not located within the airport, they provide a dedicated shuttle service which is very convenient. Plus, they offered a free baby seat. Overall, the service was excellent, and I will choose them again next time!
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Odelia Lucius
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Satisfied
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Bblythe Brooke
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Very satisfied, the service attitude was excellent. We needed to return the car in a different location, and despite making a mistake during the booking, they patiently helped us resolve it.
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Violet Trollpoe
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
We purchased full insurance at the store, so the return process was quick and smooth.
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Leo Tours
Queenstown
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Extremely satisfied
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Everley Burke
Queenstown
8 /10 Very good
Reviewed: Saturday, December 21, 2024
Very satisfied
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Anonymous
Queenstown
7.3 /10 Good
Reviewed: Saturday, December 21, 2024
Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.
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Anonymous
Queenstown
7.7 /10 Good
Reviewed: Saturday, December 21, 2024
This car was fairly old and probably should be taken out of service. It has over 150,000 km in it and does not have some of the now basic options of most cars like cruise control, usb plug and backup camera. The car did the job, but felt a bit clunky so I was sometimes scared it would break down on me.
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