The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.
Picking up the car took a while as there were quite a few people waiting in a queue. However, once I had completed the paperwork, all went pretty quickly. They didn't have the car I ordered, but gave me a 4 year old RAV4, which was a lovely car, so no complaints about that.
About QEEQ:8.0/10
Easy process from your website, competitively priced with a services which me tmy needs.
Good car, comfortable, good experience. Staff is able to help by telephone, everything oké.
Either at the third party rentals website or at Apex it would be good to mention better that an English drivers licence is needed in New Zealand to prevent any surprises at the counter!
Like: MAINLY EVERTHING. EXCEPT OTHER NZ DRIVERS ARE ALWAYS IN A HURRY Dislike: OTHER DRIVERS
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