Got what I paid for

Biased against Chinese people, noticeably poor attitude.

Walked to the service counter. Directed straight to service, no queue.

The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.

First time renting. All good

All good

The car I booked is Mazda Demio but receive similar Nissan Tiida. Car is more than 9 years. Should get a newer model.