good

Biased against Chinese people, noticeably poor attitude.

Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.

During the booking process it wasn't made clear that insurance was provided by QEEQ, not the rental car company.

Apex is great.

I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.

It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.