Yes Rentals, Queenstown Branch Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Toyota RAV4
Small SUV
US$ 139/day
Rent a car
- Collision Damage Waiver & TP

Yes Rentals - Queenstown Branch Information, Car Rental Instructions & Policies

Address

43 Brookes Road, Frankton, Queenstown 9371

Telephone

+6434202878 / +6492171001

Pick-up Instructions

The Yes Rentals - Queenstown Branch car rental location is located out of the airport

Please contact the staff to pick you up to Yes Rentals - Queenstown Branch car rental when you arrived.

1.Once you have collected your luggage, please call 0064 9217 1001 and let us know that you're ready to be picked up by our shuttle. Usually, the shuttles bus will arrive around 10-15 mins. (Depending on the traffic conditions). 2.Follow the signs for transfers and exit at door D where you will find the shuttle transfer area. The Shuttle Transfer Area is outside the AIR NEW ZEALAND Check-in Area. 3.Please wait in the shuttle transfer area for the White Yes Rental Shuttle van and signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up(from the airport to the branch) or drop off(from the branch to the airport) is 17:30. If you call us to request for shuttle pick up or drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.

Drop-off Instructions

Address：43 Brookes Road Frankton Queenstown 9300 Make sure you have fueled up your vehicle to the same level as when you picked it up to avoid a refueling service charge (NZD$25). Make sure the vehicle is left in a clean & tidy state - we don't expect it to be fully groomed, but a general clean and tidy will help to avoid an additional charge. After checking the above, simply drop the keys off to the branch staff who will do a 2-minute final handover process and your away! Our Airport Shuttle service does work both ways - simply ask for a lift back to the airport when dropping off your vehicle. Note: The last free shuttle is leaving at 17:30. If you request for shuttle drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of NZD 5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

To be confirmed

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Tire chains rental

Prices and inventory depend on local stores.

To be confirmed

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Please notice that a one-way fee will applies if you return the car to other branches in other islands.

Ferry Transportation: Allowed

Yes Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess:

NZD 4900

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1 mi from Queenstown Airport

Hotels

1.8 mi from DoubleTree by Hilton Queenstown

3.5 mi from Oaks Shores

4 mi from Oaks Club Resort

Other Landmarks

4.4 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of Yes Rentals Store Location

coordinates: -45.0089049 168.7513723

Guest Reviews

Total points： 8.4 / 10 Very good

Vehicle condition: 4.0
Vehicle cleanliness: 4.2
Spaciousness: 4.2
Counter staff: 4.1
Pick-up location: 4.6
Drop-off location: 4.8
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

J.Sethi
Queenstown
6 /10 Average
Reviewed: Thursday, December 26, 2024
I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars
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G.Benson
Queenstown
8 /10 Very good
Reviewed: Thursday, December 26, 2024
Everything was great.
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J.Felmingham
Queenstown
7.3 /10 Good
Reviewed: Thursday, December 26, 2024
Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!
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Anonymous
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Great car and very convenient airport shuttle.
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Anonymous
Queenstown
6.7 /10 Average
Reviewed: Thursday, December 26, 2024
The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
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Anonymous
Queenstown
9.3 /10 Excellent
Reviewed: Thursday, December 26, 2024
The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.
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Nigel Treloar
Queenstown
9.7 /10 Excellent
Reviewed: Thursday, December 26, 2024
Fast and efficient. no problems
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C.Trinder
Queenstown
8.3 /10 Very good
Reviewed: Thursday, December 26, 2024
Good experience throughout
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Sidney Zimmerman
Queenstown
2 /10 Poor
Reviewed: Thursday, December 26, 2024
Overall, the experience was terrible. Avoid this rental company at all costs. We booked in advance and paid, but when we arrived to pick up the car, they said it wasn't ready. They offered to take us to our hotel and promised the car would be delivered in two hours. When it finally arrived, they said there was a missing signature, so I had to go back to sign and pick up the car. When returning the car, they initially said someone would take us to the airport, but when we got there, they said no one was available, and we ended up waiting for at least 20 minutes with an uncertain time frame. In the end, I had to spend 22 dollars on a taxi to the airport. The car condition was far from what was advertised; it was an older car with over 100,000 kilometers and had an unpleasant smell. This was the worst rental experience ever. The front desk was full of complaints, and the manager had a terrible attitude. Avoid this company!
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Claire Eugen
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Satisfied
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Roberta Walton
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Very good
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Tina Robbins
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Very satisfied with the whole day, and the process was quick.
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Agatha MacDonald
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
The staff were very patient and provided excellent service. Very satisfied. This is my third time renting a car.
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Devin Gunther
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Overall, it felt great. The service was excellent, and the car was easy to drive.
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Jeremy Rob
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 26, 2024
Excellent customer service.
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