7.7 /10 Good
Reviewed: Friday, November 22, 2024
We received a phone call the day before our rental requesting all our details, as it was due to be very busy on the day we got in. Upon arrival, it was hard to communicate with staff about pickup, the car was not ready, and the counter staff asked for all the details again. We were told our car was not ready because it had actually been in an accident and7 they would need to clean an alternative for us. The staff member then claimed we would be given a better car, however we received exactly what we had booked. In general we were not very pleased with our experience with this company.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
such a big lier
we booked toyota rav 4 one month prior,
we paid,
no availablelity of rav 4, when we arrived,
the suggestion from car rental company was not same,(small suv and bad tyres conditions with front damage)
no excuses from car rental for this situation,
everybody careful about this cheating
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff were very friendly and explained everything when we picked up the car. Thelocation was a little further away than the airport tan I wanted, and that was not obvious when making the booking. Overall though, no issues.
Read More >3 /10 Poor
Reviewed: Friday, November 22, 2024
Car was over 8 years old, 140,000KM on clock and every panel had dents and scratches. Discount did not know how to open the car, the central locking didn't work. Shutle bus operator got lost on way to and from the airport to the car yard. Efpos machine didn't work for deposit. They do not take AMEX which we discovered on landing. Took 2 hours from landing to getting in the car. Missed appointments because of it.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Stanley was very courteous and friendly and answered our questions thoroughly. It just took a while to work on the admin stuff before going on our way.
Read More >4.7 /10 Average
Reviewed: Friday, November 22, 2024
This was our worst rental car experience ever. The vehicle provided was a 2011 Rav 4 which was really run down. Although the car was clean, it was not in a good mechanical condition. When booking; we were shown that we will be given a good car (new car photos are shown there) but what was provided was really horrible. The car had very bad wheel alignment and kept going to the left, the windscreen glass was chipped, wiper blades did not work properly, made noises and I could barely see the road because the wipers were not doing a good job. The vehicle was a rough ride and rear wheels made noises. We kept the car for a couple of hours and then returned it as we did not feel it was safe enough to drive it to Milford Sound (4.5 hours drive each way) or other trips. We had to then book a replacement rental car at a much higher rate over $500 for 3 days as our activities were pre-booked and we would lose the money if we cancelled last minute. Discount Rentals were not willing to help us with a replacement car despite there being a number of cars available. They did not want to refund or do anything about it. They were not helpful and we were left in a desparate situation in the rain!!! I very very disaapointed, upset and it made my first day in Queenstown really horrible.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
I didn’t take car because after not being able to contact this company from airport,after finding them kms away the customer service was extremely rude and soggy so I didn’t take car as didn’t trust them ,so he was a rude person , English was bad ,he won’t help me in any way I asked for his name he said Bruce lee ,so I walked 3kms back to airport to hire from another company so I lost all my money to this company what a joke
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
It was a alright experience. The only thing was that there was a hidden cost for bond which was not mentioned when we were booking the rental. Also we were told of a Toyota Yaris but ended up getting a different car. Maybe the online system needs to be updated. But over all it was alright thanks for the rides.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent customer service. Ben picked us up from the airport. Took us smoothly through the process. Gave us ideas on what to do in Queenstown. When dropping the vehicle off there was no hassle. Ben took us back to the airport. He was very well mannered and professional. Gave us a good start and ending to our trip. I run my own business and believe that customer service is the most important. The car had a few dents and scratches. However it was great to drive. We had no issues with the performance of the vehicle. I would recommend this company to anyone. They were very easy to deal with. What you need when you're on holiday. Well done.
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
They were good not charging us for after hours fee due to delayed flight
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Discount car rental has an outstanding service, excellent customer service and immaculate cars with a more than accurate price
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good experience , thanks much
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent, courteous service. This company has a very small staff (only 1-2 on call at any given time) so it will take a while to get your car if there is someone else also picking up a car. Worth the wait IMO. The car we received felt relatively new (75K km Toyota small sedan) and ran very well.
My only complaint is that it was unclear how/where to pick up the car. I didn't know that the office is off-site by about 5 minutes (not walkable). Fortunately I took a screenshot of the reservation and called the listed phone number; it took a couple of tries to reach someone but then they told me they would come pick me up. Even after calling, the pick up location was very unclear and I had no idea what kind of van/vehicle to look for. Once we were there, the staff was extremely kind and helpful. Very happy with my choice to go with Discount Car Rentals!
Overall - excellent value for the money! Will definitely rent from them again next time I'm in Queenstown!
Read More >5 /10 Average
Reviewed: Friday, November 22, 2024
We booked what we thought would be a 'Toyota Yaris or similar' but got a Nissan Tiida that had done 195,000km. Not what we were expecting at all.
Read More >5.3 /10 Average
Reviewed: Friday, November 22, 2024
I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was old one but was in very good condition. I had a chat with one of the guys while they were dropping to the airport and he informed they are replacing all old cars with new ones in coming few months. No complaints.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Staffs are nice.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I arrived in Queenstown after 9 PM. The staff stayed late to deliver the car. Although I had to wait a bit, everything went smoothly.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The service attitude of the rental agent, Gigi, was good. Although there was an unpleasant incident, it was resolved satisfactorily. We might choose this company again next time.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
See comments
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible service attitude, as if I owe them something. If this place was listed on public review sites, I would definitely leave a bad review.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
First, I want to say I'll never choose this company again just to save a few bucks. I rented an SUV during my trip to Queenstown and had a minor collision, nothing serious. A Rental told me the estimated repair cost for the two cars involved was 3000 NZD. Even though repair costs in Queenstown are high, this is five times more expensive than Auckland. When I asked for a detailed cost estimate, they couldn't provide one. But that's not the main issue; it's their attitude. After the accident, they didn't fully assist me. When I asked for help with the cost estimation, they said they had no time. As an international student with no experience, I raised my voice a bit, and they threatened to call the police. I didn't even curse, yet they accused me of being emotional. It's natural to be upset when dealing with such unhelpful service after an accident on a trip. Had they been helpful, I would have been grateful and wouldn't have raised my voice. Everything would have been much smoother. Also, their response time is terribly slow. They didn't contact the third party for a whole day, so I handled it myself. It's been two days now, and they still haven't told me the repair cost. Please, improve your efficiency. I've experienced firsthand what it means when they say Chinese people take advantage of other Chinese people.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Called at the airport and someone picked up quickly.
Read More >Lambert Southey
Queenstown
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
The whole experience was easy & the staff very pleasant
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
it was my first experience though.. i felt very good.. i would definitely recommend discount car rentals to all my friends visiting nz. cheers
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good service
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The car is a bit old
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