Satisfied

Called at the airport and someone picked up quickly.

The service attitude of the rental agent, Gigi, was good. Although there was an unpleasant incident, it was resolved satisfactorily. We might choose this company again next time.

I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.

I didn’t take car because after not being able to contact this company from airport,after finding them kms away the customer service was extremely rude and soggy so I didn’t take car as didn’t trust them ,so he was a rude person , English was bad ,he won’t help me in any way I asked for his name he said Bruce lee ,so I walked 3kms back to airport to hire from another company so I lost all my money to this company what a joke