Told the car pick up at the airport. Incorrect. Car was a bomb - could not open car door. Shambles

First, I want to say I'll never choose this company again just to save a few bucks. I rented an SUV during my trip to Queenstown and had a minor collision, nothing serious. A Rental told me the estimated repair cost for the two cars involved was 3000 NZD. Even though repair costs in Queenstown are high, this is five times more expensive than Auckland. When I asked for a detailed cost estimate, they couldn't provide one. But that's not the main issue; it's their attitude. After the accident, they didn't fully assist me. When I asked for help with the cost estimation, they said they had no time. As an international student with no experience, I raised my voice a bit, and they threatened to call the police. I didn't even curse, yet they accused me of being emotional. It's natural to be upset when dealing with such unhelpful service after an accident on a trip. Had they been helpful, I would have been grateful and wouldn't have raised my voice. Everything would have been much smoother. Also, their response time is terribly slow. They didn't contact the third party for a whole day, so I handled it myself. It's been two days now, and they still haven't told me the repair cost. Please, improve your efficiency. I've experienced firsthand what it means when they say Chinese people take advantage of other Chinese people.

Terrible service attitude, as if I owe them something. If this place was listed on public review sites, I would definitely leave a bad review.

See comments

Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all

Booking platform worked well

Stanley was very courteous and friendly and answered our questions thoroughly. It just took a while to work on the admin stuff before going on our way.