The whole experience was easy & the staff very pleasant

All good

I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.

They were good not charging us for after hours fee due to delayed flight

It was a alright experience. The only thing was that there was a hidden cost for bond which was not mentioned when we were booking the rental. Also we were told of a Toyota Yaris but ended up getting a different car. Maybe the online system needs to be updated. But over all it was alright thanks for the rides.

This was our worst rental car experience ever. The vehicle provided was a 2011 Rav 4 which was really run down. Although the car was clean, it was not in a good mechanical condition. When booking; we were shown that we will be given a good car (new car photos are shown there) but what was provided was really horrible. The car had very bad wheel alignment and kept going to the left, the windscreen glass was chipped, wiper blades did not work properly, made noises and I could barely see the road because the wipers were not doing a good job. The vehicle was a rough ride and rear wheels made noises. We kept the car for a couple of hours and then returned it as we did not feel it was safe enough to drive it to Milford Sound (4.5 hours drive each way) or other trips. We had to then book a replacement rental car at a much higher rate over $500 for 3 days as our activities were pre-booked and we would lose the money if we cancelled last minute. Discount Rentals were not willing to help us with a replacement car despite there being a number of cars available. They did not want to refund or do anything about it. They were not helpful and we were left in a desparate situation in the rain!!! I very very disaapointed, upset and it made my first day in Queenstown really horrible.