Good experience

Very satisfied, the service attitude was excellent. We needed to return the car in a different location, and despite making a mistake during the booking, they patiently helped us resolve it.

Although not located within the airport, they provide a dedicated shuttle service which is very convenient. Plus, they offered a free baby seat. Overall, the service was excellent, and I will choose them again next time!

Easy to find, though there were many returns, the efficiency was high

The car was a bit long in the tooth...about 140k miles and it showed

It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.