Overall experience was great

Around 7 PM local time in the UK, the car broke down while driving. It delayed us until noon the next day. The rental company offered no compensation. Very disappointing!

When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.

I had a full insurance order, but the staff at the counter didn't check properly and added extra insurance. When returning the car, I found the cost to be higher. After some negotiation and showing the original order, the issue was resolved smoothly. Apart from this hassle, the overall process was quick and smooth, and the company was reasonable.

They provided a higher class vehicle, overall satisfied, but it took some time to get the vehicle.