Satisfied.

Got an upgraded three-row SUV, almost brand new Dodge

I reserved a Ford Focus but received a Hyundai Verna hatchback. These are clearly two different classes of cars and they refused to change it, yet the price remained the same. The service was very poor.

Excellent service, very patient even if you don't understand English.

The rental store is very close to Chicago Airport. After picking up our luggage at Chicago Airport, we went directly to the airport's main entrance to wait. There were Dollar company shuttle buses (we might have been lucky as we boarded the shuttle within two minutes; when carrying lots of luggage, the driver would even help). Most of the staff at the store are African American, but their service was acceptable.