They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

Possibly due to the language barrier, she thought we couldn’t understand her. She rushed through the information and was very impatient, and in the end, we were inexplicably charged extra.

Because I didn't buy the staff's insurance, they kept threatening that the app's insurance is different from theirs. They said any damage would cost 1000 euros, and in the end, they even checked the undercarriage, found a damage, and charged me 1000 euros.

This is a reliable car rental platform

Not enough staff. The waiting time was quite long.