Alamo is a deceptive company, colluding with Zuzuche to scam customers. On July 18, 2024, I rented an Audi A3 in Amsterdam but was given a Kia Ceed, and they told me it's a car of the same class. They even said cars rented through Zuzuche are like this, and only their official website can guarantee the correct car. Clearly, they are working together to deceive customers. On July 21, 2024, I rented a Volkswagen Passat in Berlin, but they gave me a Volkswagen T-Roc, claiming it was an upgrade. The T-Roc is much smaller than the Passat, and I couldn't even fit my luggage. After arguing with them for half an hour, they finally gave me a Tiguan. I feel like Alamo and Zuzuche are scamming customers together. The cars I received were of lower class than what I booked, yet they insisted they were of the same level. Having rented cars abroad countless times, this is the first time I have been scammed twice, and both times by Alamo.

Good

Smooth pick-up and drop-off

Overcharged me

Upgraded my car to a SUV. Very fast service, especially on drop-off at the airport.