I am extremely dissatisfied with this company. I arrived at the Lyon branch to pick up my car on the morning of June 12th. After confirming that my booking was for an automatic car, I went to the 7th floor to get the car. After inspecting the car and signing off on the exterior, I found out it was a manual car. I immediately pointed out that I booked an automatic, which led to over two hours of waiting. First, they said there were no cars available and asked us to go to the counter to see what could be done. Then, they said a car was available but parked at the airport and they hadn't brought it over yet. They asked me to go to the airport with an employee to get the car, which I refused, asking them to bring it over. Initially, they said it would arrive within an hour, but it took more than two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me first. Due to time constraints, we had no choice but to accept it. Later, I realized that the amount on the contract didn't match the amount I booked. Additionally, the staff on-site told me that the insurance I bought through the platform wouldn't count and I needed to buy their full coverage insurance, so I spent another 30 euros on full insurance. Furthermore, because of the delayed car handover, I couldn't return the car at the scheduled time yesterday. I got stuck in heavy traffic in Paris and didn't make it until 9 PM when their office was already closed.
We waited half an hour beyond the scheduled time to pick up the car. The front desk staff personally escorted us to the car upon our request. The service was good.
I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!
Overall, it was very convenient and quick. Although our English isn't great, we managed to communicate without too much trouble. During car pickup, the paperwork was done quickly and they even brought the car right to us. For the car return, based on previous descriptions, we easily found the return spot in a designated parking garage at Nice Airport.
About QEEQ:8.0/10
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