The rental policy was not clearly explained!

The car that was provided was not as per the reservation; instead, we were given a downgraded vehicle. With a full number of travelers, the trunk was completely packed, making the trip uncomfortable. This was the biggest regret of the trip. In the future, I hope the company adheres to the rental agreement and does not arbitrarily provide any car. There is a payment contract in place after all. If I had known this was going to be the result, I would have rented a seven-seater business vehicle. I'm used to driving SUVs back home and wanted one abroad too. It was more expensive and I was downgraded.

The company is quite good. The woman at the indoor return point didn't inform me of some important details, but overall it's still good.

The pickup and drop-off services were excellent, and the car handover was quick and convenient. The vehicle inspection was also thorough.

The service was excellent, and they gave us an almost brand-new car.