They tried to upsell additional insurance when picking up the car, but processed everything normally when I declined. The staff's attitude could be improved. The car was very new, possibly due to the pandemic and fewer customers. Returning the car was very quick.
The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...
The airport shuttle is very convenient. Pick up the car in Los Angeles and return it in Las Vegas. All at the airport shuttle. Returning the car took less than a minute. Very convenient.
Overall good, a wide selection of vehicles available.
About QEEQ:8.0/10
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