Remember to actively decline the insurance.

We did a self-service car exchange and purchased QEEQ's full insurance. After returning, we handed the keys to the front desk, and everything was okay. Super convenient.

When picking up the car in Lyon, it was changed from automatic to manual without prior notice. After complaining, they swapped it for an automatic, but from a large MVP to a mid-sized one. There were other unclear issues, and when we repeatedly asked the staff, they were very impatient and even rude to my friend. We wanted to pay cash, but the staff said to pay upon return, only to find out at the Nice branch that they charged the credit card. Overall, a very poor experience.

Friendly staff, good car condition

The lady at the Lyon branch was very friendly and fluent in English, so communication was not an issue. However, requiring the driver's credit card for a deposit caught me off guard, citing a new policy.