Adelaide - Kangaroo Island

This was my first time renting a car in Adelaide. I booked the car from December 17 to December 31. The pickup time was set for 9 AM on the 17th. We arrived around 8:50 AM. The service staff asked for our IDs, entered the details, and informed us about the deposit. They then entered some other information and told us that the rental ended on the 30th. If we wanted to extend it to the 31st, additional charges would apply. I found this odd since I hadn't agreed to any extra payment. I asked why and she repeated that the booking was until the 30th. I called the car rental customer service, who picked up quickly and confirmed that the booking was indeed until the 31st. The customer service agent communicated with the rental company staff and verified all the information. It was 9:06 AM when the call ended. When I received the receipt, I saw that she had already charged me for an extra day without my consent because I had provided a card for the deposit. After talking to customer service again, she refunded the money. Just because I arrived a few minutes early, they charged me for an extra day without informing me, which I found quite confusing. They could have explained or reminded me that it would be better to pick up the car exactly at 9 AM. For future renters, especially those who face language barriers and don't speak the local language, always clarify the charges. Sorry for the lengthy explanation.

Good price. Car interior was not clean. Easy to extend length of hire.

booking platform great. Made an enquiry about changing the pick up time for hire car through the online chat service which ended up taking too much time and too complicated