Average

Well-organized rental company

had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself

one oddity was the rental contract that I signed at pickup was in mandarin apparently because of Qeeq. also, Qeeq didn't make it super clear to Lotus what coverage I'd bought online through them already

It is the worse car rental company in my travelling journey up to now!! Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen.... Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!

It is so easy to use for booking platform and many variety cars to be chosen. There is prompt service and helpful to provide insurance claims form to get ride of my problem.

Great experience. Gregory provided great customer service. would definitely book with them again.