Very satisfied

The staff was very friendly, and both pick-up and drop-off were extremely quick. At drop-off, the staff just walked around the car for a quick inspection and checked the fuel gauge. Everything was OK. With my flight approaching, I thought returning the car would take time, but it was surprisingly fast. Thumbs up!

We scheduled our car return at 5 AM. Normally, there is no staff at this time, and if the car is in good condition, you can just park it at the store and leave the keys in the box. However, we had some scratches on the car. We went to the store the day before to discuss with the staff, and they arranged for someone to inspect the car at 5 AM, issue a damage report, and told us that as long as we purchased supplementary insurance in our home country, we could relax. We would need to pay upfront, then claim reimbursement after returning home.

This car rental company charged us 300 euros for roadside assistance with a towing service, which was supposed to be covered by insurance. So far, they have not reimbursed us. The rental platform has not taken any action and has continuously delayed the issue.

Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.