Excellent service very friendly

Excellent service very friendly

Customer service was rude and there was a large crack in the windscreen. They had no other cars apparently so we had to take it.

Excellent service

Excellent

Counter staff lacked enthusiasm, going through the motions, had to ask for clarification on points. Return procedure not explained. Quickly spotted the key drop point but left anxious that any damage found later on inspection would have been charged to my account. Simply told on pick up to check car and take photos of any damage found not covered on handover sheet. How long do I hold onto images taken on pickup?

Problem with the bonnet catch so alarm kept going off and had to call the AA out to the vehicle. Should have cost 7 pounds to fill the car back up to full when dropped off, however I received an additional charge of 28 pounds on my credit card. That would have almost filled the tank!