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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3566578313
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3566578313
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Paris - Tours - Vichy - Marseille - Nice

Reviewed: Mon, Mar 16, 2020
About Hertz: 8.0 /10
Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz ROISSY CDG

Noel Ackerman(n)

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Reviewed: Thu, Jul 12, 2018
“France, Italy, Switzerland”
About Hertz: 8.0 /10
Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.
About QEEQ: 10.0 /10

Muriel Aldington

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Reviewed: Wed, Aug 29, 2018
“France”
About Hertz: 2.0 /10
I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.

Alvin Dolly

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Reviewed: Mon, Aug 6, 2018
About Hertz: 8.0 /10
The staff had a good attitude, but the service was slightly slow.
About QEEQ: 8.0 /10

Hardy Malachi

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Reviewed: Fri, Jun 2, 2017
About Hertz: 8.0 /10
High efficiency
About QEEQ: 10.0 /10

Y.Kan

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Mini | Fiat 500 or similar
Reviewed: Sun, Jun 9, 2019
“Terrible car returning experience”
About Hertz: 8.0 /10
On returning the car at 9 am, there was only one lady at the check in counter inside the office. She was also the one that had to go out to check the vehicle conditions, the fuel used etc and can process 1 customer every 15 minutes or so. There were 6 people on line and you can estimate how long it took her. I almost missed my flight because of this!
About QEEQ: 10.0 /10

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