We specifically chose a staff member who speaks Chinese, but the person who met us didn't speak Chinese. The website stated that the 200 deposit was to be paid by credit card, but the non-Chinese-speaking staff asked for cash instead. Thankfully, we had 200 MYR on us, which left us dumbfounded. For the pick-up, it was said there would be a sign, but among the sea of pick-up signs, there was no sign with the car rental company's name or our reservation name. We spent over half an hour just finding the person. Even after contacting customer service repeatedly, it was hard to describe what the person picking us up looked like. We finally found him with a very unrecognizable sign, and he didn't speak Chinese, wasting our time. For the return, we agreed on a specific time, and he showed up for the car inspection. When it was time to return the 200 deposit, he said he didn't have the cash with him and asked if we had a Malaysian account for a transfer. Eventually, we contacted the company office, got 150 MYR first, and had to arrange another meeting point for the remaining 50 MYR after check-in at the airport. This would have been problematic if we were in a rush for our flight. Really a terrible experience overall.
The service was excellent, and the owner gave us plenty of local travel tips! The car was also very new and equipped with a mount. You can't go wrong choosing this company.
I’m pretty happy with the picking up and returning process. I hope you can make some checks and repair with your vehicles. The first Proton Saga I received has a faulty radio and hard steering. After changing to another proton Saga, the drive is good but I feel there is something wrong with the front right wheel.
Car met my expectation.
Value for money.
Car front wheels were noisy, not sure the reason why but no issue with handling.
Fuel consumption good.
About QEEQ:8.0/10
Platform was easy to navigrate.
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