Puffing Billy Steam Train and Penguin Island

When driving at 30 kilometers, it showed insufficient urea. I had to buy urea myself and wasn't reimbursed. They also pushed us to buy their insurance, claiming Chinese insurance is all a scam. I wasted an extra hour in traffic buying urea to avoid potential issues when returning the car. When I got to the return location, they were off work, and there was no clear signage for returns, leading to a deduction of my entire deposit. To summarize, Ezu is a terrible rental car company. I strongly recommend never choosing this company, even if others are more expensive. I've never encountered such poor service in my life.

Pretty good. No upselling during pickup, just leave the keys when returning.

I was served by Karen at Bargain, Melbourne Airport, she was friendly, professional and provided me with all the help and queries that I needed. The vehicle that we had collected was very clean and there was even a slip showing us when the vehicle was last checked and serviced. Collecting and returning of vehicle was very quick and seamless (unless, of course, many other people were in the same queue as you). I would recommend getting your rental vehicle from Bargain.

Qeeq is very helpful in providing car rental comparisons across multiple rental companies, I was fortunate enough to get an even cheaper price after booking as the Price Drop Protector worked its magic! I send a couple of questions through its customer service portal and the responses were very very prompt (less than an hour). What could have been better? -> If the price-drop difference refund could be returned to me faster, as I was advised that the price difference will be refunded after I drop off the car around 10 working days. But all in all, I would consider to book through Qeeq in the future.

It's recommend to provide a map where is the pickup location.

The place for pick up should be more detailed in official website