Extremely satisfied

The car was great, better than expected. It had lane correction, shift suggestions, adjustable steering column, close vehicle warning, object warning both in front and rear. The car was covered in dirty water that had dried on the car and the inside of the windshield was dirty which was hard to see through when going between full sun and shade. Really liked the Peugeot.

Worked fine, no price drop occurred.

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

someone needs to check cleanliness of the cars ours had a smell that I later found out was down to a mouldy pack of beefburgers in the boot that had been there for a long time..After saying that everything with the Budget is brilll, I would recommend them to anyone..

As always a great price ease of booking makes me a returning customer..keep up the good work..