O'Hare International Airport, Indiana University

The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!

Slow going at the desk

The car was ok much bigger engine that I expected The staff were ok

Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.

Smooth process, reservation was confirmed quickly. Would use again!

I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.