The car was great, the person at the counter was efficient and kind, but finding the place was very difficult. We waited in a WRONG line for 45 minutes because the names of the companies were super similiar and Routes is the ONLY rental company that is not located in the same place as the other ones at the ATL airport. Took about 2 hours to pick up the car.

Everything was great except it wasn't super clear what company we actually rented the car from so we waited in the wrong line at the ATL airport. It would have been better if it was highlighted in the reservation that this company was the only one not in the rental car location.

Thea, Melissa, Randall, and Trevor were all great. They were friendly and welcoming. Got us in and out quickly with a hassle free rental. I would definitely recommend Routes.

The person helped at Routes was very professional and very helpful. Only for his service I would like to go back to Routes. I forgot his name.

Called as instructed when I reached the airport and no one picked me after being told someone was enroute. Waited 1.5 hours and rented from another company. Now you will not refund my credit card charge.

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.