I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.
Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.
Brilliant staff on pick up, no upselling.
When we returned the car, the car was checked and we was told everything was ok.
We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car.
No 1 how would someone in the office know anything with out leaving the office?
No 2 We don't smoke nor have we ever smoked.
No 3 when I challenged the guy he said it must of been the people who had rented the car before us!.
No 4 As non smokers we would have noticed
No 5 Is it a scam? Mmmm
About QEEQ:10.0/10
Great company, easy to use app and website.
Great helpful staff.
Like: Staff effieicincy and friendliness. Dislike: Time to pick up at airport.
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Customer Service
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View more >Dislike: Time to pick up at airport.