When I went to pick up the car, even though I arrived two hours late, the car was prepaid, so I had the right to use it. However, the staff told me the car had been rented out to someone else and I had to book a more expensive SUV instead. Being unfamiliar with the area and the language, I had no choice but to book the SUV. A local friend who came with me to pick up the car told me that online car rentals are not cost-effective. However, the SUV was quite good, only 10,000 kilometers driven. Returning the car was also very convenient.

Overall good, great value for money.

There was a scratch incident during the car rental in Australia. Since I didn't buy insurance, compensating for the damage was not an issue, but the charges were not transparent. Due to having my credit card information, they directly deducted an amount of over 4000 RMB and another fee of about 100 RMB. The 4000 RMB is likely for repair costs. I'm not questioning whether a small scratch should cost that much, but rather why they didn't provide a detailed breakdown and just charged a lump sum. Communication with the rental platform was frustrating, always responding with: 'It's their decision, we are not sure, and there's nothing we can do.' The car rental process was satisfactory, but the post-accident handling was extremely disappointing.