Hertz DUESSELDORF AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Jennifer Sapir

Germany

Reviewed: Sun, Nov 10, 2019

About Hertz: 4.0 /10

The process was too slow.

Hertz

Dusseldorf Airport(DUS)

Dusseldorf

Germany

1 days rental

Relevant Reviews on Hertz DUESSELDORF AIRPORT

John Bellamy

Germany

1 days rental

Hertz

Dusseldorf Airport(DUS)

Dusseldorf

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Reviewed: Wed, Jul 13, 2022

About Hertz: 8.0 /10

The service was good, but the cost for extending a few days is too high.

About QEEQ: 8.0 /10

Vicky Donne

Germany

1 days rental

Hertz

Dusseldorf Airport(DUS)

Dusseldorf

Germany

Reviewed: Mon, Jul 30, 2018

“Düsseldorf - Cologne - Frankfurt - Würzburg - Rothenburg - Harburg - Ingolstadt - Schwangau - Ramsau”

About Hertz: 10.0 /10

Quick and convenient

About QEEQ: 10.0 /10

Allen Bertram

Germany

1 days rental

Hertz

Dusseldorf Airport(DUS)

Dusseldorf

Germany

Reviewed: Thu, Jul 5, 2018

“Cologne Hanover”

About Hertz: 2.0 /10

Terrible Hertz! I rented a Volvo V40, similar models displayed were Audi A3 or Volkswagen Golf, without navigation. The front desk didn't give me these cars, only Citroën C4 and Ford C-Max as options, both with built-in navigation. She didn't tell me that the built-in navigation had additional charges. When I swiped my card, I specifically asked if the amount was only for the deposit, she clearly said yes. But in the end, they charged me 204 euros for the navigation. I have my own Chinese navigation, why would I need theirs? This is outright fraud, misleading users. Disgusting!

Lewis Bartholomew

Germany

1 days rental

Hertz

Dusseldorf Airport(DUS)

Dusseldorf

Germany

Reviewed: Tue, Nov 21, 2023

About Hertz: 6.0 /10

Arrived at the rental desk within the reserved time but was told the original car model was unavailable and was asked to pay extra for an upgrade. There was no guidance to pick up the car.