Atlanta (Downtown) - Stone Park, etc.

Confused at first where to get shuttle but airport staff helpful and shuttle was waiting when I got there very pleased

Great vehicle. Courteous staff.

For some reason, I didn't get a clear picture that this was an off-site rental. When I got to the Car Rental area, I was confused.

A fee for driving the car out of the state was unexpected and unnecessary, insurance doesn’t stop at state lines. This fee was not disclosed in the booking process.

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

They're new, and so they went above and beyond. Great company. I'll use them again every time.