I, along with four other ladies, planned a 14-day trip with lots of luggage and decided to rent a car in Istanbul. This was the only company with a large automatic car available, so we booked it. Upon arrival, we waited for almost an hour and then called to be picked up and taken to the office. We were driven to a very dark side street, at least 10 kilometers from the airport, with only a dimly lit parking lot and no other staff in sight. We called the number provided by the platform, and the person on the phone told us to sign the contract with the driver first, and then he would provide the car. After signing, they handed us a manual car with no fuel, contrary to our booking. We protested, but the person on the phone insisted that we had booked a manual car. Our complaints were ignored. I then called customer service. They were polite and patient but couldn't resolve the issue. Due to the late hour, we had no choice but to pay someone to drive us to our destination. To keep up with our itinerary, we had two options: 1. Return the car and fly; 2. Wait for the company to provide the correct car. They insisted we had booked a manual car, and despite multiple calls with customer service, the company begrudgingly agreed to a swap but couldn't guarantee the timing, clearly trying to make things difficult. So, I opted for the return, which the car company refused. Frustrated, we booked flights and left the car (for which we had to fill the gas) at the hotel for the company to pick up. Initially, they claimed they couldn't collect the car, but the hotel later confirmed they did take it that same day. I've only shared around 60% of the details here, but you can imagine our frustration. The platform's support was patient and tried to help but ultimately didn't solve the problem, largely just comforting me. The customer service assured us that an after-sales ticket was created and the issue would be resolved once I returned home. It's been 15 days since I came back, neither the rental fee prepaid on the platform has been refunded, nor the company has returned the 600 Lira deposit. Why was the deposit deducted? The gas tank was full when we left! This car company is unfit for business on this platform; I genuinely suspect it's a scam.