Coming out of the airport, I saw staff holding a sign for pickup. They were very warm and proactive. The car collection process was smooth.

It was easy to find the counter. Staff was so quick in explaining conditions of renting that sometimes it was hard to remember all. He gave us everything , explained rules, we signed and while I was making pictures of car he ran away . I think staff need to give a little more time for customer to look through the car. Also the fuel that was already in tank, was poor quality, because it ran out much faster than it supposed to After we got 91 we had a chance to compare.

Easy to use. I even had to contact customer service, they also helped. Sometimes there was misunderstanding in the list of driver's documents. Somewhere it was told that only driver's licence is needed then I received email where it was said that driver's permit is needed ( that's why I had to contact support service and then make a call to a renting company to make sure).

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Easy pick up. Friendly staff at pick up and drop off. Would definitely recommend Europcar. Car was in great condition.

europcar staff very bad service and bad impression for me. staff name’s “kwang” Could you please to keep after about her speech.