Morocco Road Trip

The staff at the Casablanca airport rental car location were very unprofessional. During the car pickup process, they were extremely slow, even with several customers waiting in line. They couldn't process my credit card and didn't check their POS machine or acquiring bank. They just asked me to verify my card. After I confirmed that my card was fine, they said there was nothing they could do. I had to ask the rental platform for help, and only after they called the rental company's upper management did the staff start taking action. It turned out that the issue was with the bank's authorization settings on the POS machine. What should have been a 20-minute process took two and a half hours, severely affecting my schedule. By the time I reached my hotel in Marrakech, it was already night. The rental company's service was incredibly arrogant and their professionalism was abysmal. Moreover, the staff spoke very little English. How can the rental platform partner with such a company?

Good!

ما شالله الشباب جدا متعاونين ويحاولو خدمة العميل

لا يوجد

The front desk was so professional. Good costumer service.

I liked the price and the mobile app is excelent

La voiture était neuve et de catégorie supérieure. Rien à redire sur le service ou la voiture. Personnel sympa en prime.