Trip to Fishing Villages Around Gothenburg

The car rental experience was extremely poor. 1. They did not provide me with an SUV or a vehicle of the same category. 2. Due to vehicle quality issues, the car could not start at a gas station (repair station), and the delayed roadside assistance caused significant trip delays, leading to substantial economic losses. 3. After returning home, I was charged on my credit card and unreasonably asked to pay for vehicle repair costs (the malfunction was due to vehicle issues, not driver error). 4. In Norway, QEEQ's 24-hour customer service did not respond promptly to emails and could not be reached via international phone. QEEQ company did not actively cooperate with after-sales and consumer rights protection, completely ignoring the consumers.

The vehicle was as expected so no unpleasant surprises

Find it useful, maybe extend it for another year

Very friendly staff. The representative gave us all the information required and was really helpful and kind.

I use QEEQ for few years already. Their service is always great, large choice of vehicles of all sizes and price. In case of need, their customer service do maximum to assist.

Great service until I had a puncture. No spare wheel so called the Europcar emergency number. Car arranged to to be picked up on the Saturday, but taken to VW dealership and no communication until I called on the Sunday asking what was happening. Then told VW dealership was closed and I would have to wait another 2 hours for a replacement car to be sent from Gothenberg airport. I was therefore without a car for over 24 hours which happened to coincide with when my son's wedding was taking place!!! I managed to borrow a car from a friend at great inconvenience to him and me. The car was used to drive my son to the church hence my frustration along with alot of wasted time, calling Europcar, arranging time to pick up new car etc etc. Not a great experience and I feel I am due a refund as I had the car for at least one day less than I had paid for.

Good platform easy to use.

Everything went perfectly smoothly! We’re very happy