Four Countries in the Balkans

Friendly service and detailed introduction

Attention: Stop renting from this car rental company immediately!
Here's what happened to me at Zagreb Airport in Croatia. Despite asking three times and confirming that I didn't need any insurance or additional fees, the rental company still secretly added insurance. The rental itself cost 2000 (including the super collision damage waiver recommended by ZuZuChe), but they added an extra 4000 in fees. To prevent me from noticing, they deliberately didn't show me the full contract and made me sign using an electronic device while folding the page showing the fees.
Their malicious intent and despicable practices are outrageous and disgusting. I can't imagine or understand how such things could happen, especially with AVIS being an international rental company. This clearly reflects that their employee training is all about treating customers as cash machines and taking advantage of them whenever possible (they even gave me a car with less fuel, and I refilled it generously). Given this company's values, who knows how they would treat you if there's a problem with the car or if it breaks down on the road? Do not rent from them!

The car was quite old and worn out, usually you get better quality from AVIS. Noises coming from the gearbox, brakes but in the end it did its job. I had to point out damages before departure as they were not marked. Staff was nice.

Excellent as always!

The car was quite old. Well over 200,000km on the clock. Quite a few scratches and bumps but the car worked well.

The car was just fine, but there was a major problem. The cigarette lighter did not work. We asked about it when we received the car and they said it would work. But as we were driving we found out both cigarette lighters were disabled and non-functioning. We NEEDED the lighters to plug in our GPS. So to find our way, we had to use our back up battery pack. Thank God we had it!! But it was dangerous to put this heavy thing on the dashboard. This was unacceptable and we would like some kind of discount for future bookings. Thank you.

Very good.