They did not provide the Mercedes I booked, instead they gave me a Passat, claiming it's of the same class.

No prior notification, random vehicle changes, and changes to the number of passengers. The only reason given was that the original car broke down. If it broke down, shouldn't you inform us in advance?!

The rental order specified a child safety seat. I was charged at the time of booking. When picking up the car, it was not installed. Later, when picking up the child, I noticed it. Contacted the rental company to remove the charge. In the end, the fee was still deducted.

When booking the car, it was stated that the cost would be 1316, but we were actually charged 1847. The rental company added a lot of additional insurance without informing us and charged our credit card before showing us the contract for signing. The entire contract was in Turkish, which we couldn't understand. We thought we had purchased full coverage insurance, so we signed it. Now, they refuse to refund us, claiming we lack evidence and that our signature means we accepted the charges. How could anyone know they were being scammed and record everything on the spot for evidence? This is consumer deception and forced charges!

They added full insurance without asking, which was frustrating.