Great car, was a smooth drive and very comfortable
D.Gabay
Canada
Reviewed: Thu, Jun 20, 2019
About Routes:10.0/10
The rental company took over an hour just to issue the car.
I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
About QEEQ:10.0/10
Very smooth process. Will definitely use it again.
Very poor company with young untrained staff lacking fundamental knowledge of the business.
I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance.
I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already.
Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.
About QEEQ:10.0/10
Nice website with all required information at one place
Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.
Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.
About QEEQ:10.0/10
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Great car, was a smooth drive and very comfortable
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