The rental company did not inform us about needing to buy highway tickets when crossing borders. If you have no experience, it is easy to get fined without knowing.
There were two staff members at the store, one German who was on the phone and an Asian standing by. When I spoke in Chinese to my companion to ask the Asian for help, he immediately replied in English to wait a moment and then pretended to check some documents. If he wasn't Chinese, how did he understand my Chinese and respond in English? It seemed like he didn't want to serve Chinese customers, very disappointing. The German staff member explained the contract very quickly. When I said I didn't understand and needed a translator, he got impatient when the translator device couldn't connect online, saying, 'Aren't you supposed to know English?' After explaining once more, he told me to sign with a clear expression of not wanting to repeat himself.
Service attitude was very average, they overcharged us a lot, disgusting
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