The car rental process was very enthusiastic and fairly smooth. However, swapping the car in Izmir was an absolute nightmare. Several phone calls were made, and nobody took responsibility. We couldn't find anyone at all until we finally located someone at the rental desk in the arrivals hall who reluctantly helped us. The car swap location was ridiculously tucked away in the deepest part of the underground of the second parking lot. It was incredibly frustrating.
We arrived late at night, already very tired, and due to the car rental issue, I didn't finish until 3 AM. It was really frustrating. The staff deliberately caused trouble because we didn't buy their insurance or upgrade to a Mercedes. We just wanted the car we booked in our country. Even though there were Renaults available, they wouldn't give us one. It was really unacceptable, and their attitude was very poor.
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