They ended up providing a Nissan X-Trail instead of the Grand Cherokee, which was a lower category vehicle. The website didn't inform us about this in advance. Overall, the rental process was smooth and the car was pretty new, so I gave three stars.

The United States is indeed a country on wheels. Once you get off the plane, there are no taxis or subways; you basically head straight to the car rental companies. However, compared to my car rental experience in Europe, there are too many extra charges. Initially, I had already spent over 5700 RMB when booking from China, which claimed to include all rental fees, taxes, insurance, and additional drivers. But upon picking up and returning the car, I was charged an additional $344 for alleged various airport taxes and insurance. Additionally, despite returning the car with a full tank of gas, I was still charged around $60 for a full tank, even though locally filling up a tank does not cost that much. Returning the car two hours late incurred an extra day's rental fee plus tax. Moreover, they refused to refund me, citing that I was over two hours late. Well, if you don't have ample free time, I suggest you don't choose Alamo and try other options!

Very convenient and efficient

Alamo was quite good, the car was in decent condition, and the process felt pretty standardized.

Great car condition and high efficiency.