Departed from Heathrow Airport to Windsor, Oxford, the Lake District, the Scottish Highlands, Isle o

Overall experience was great

When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

Excellent!

The car rental company's service was quite good, but the vehicle was not the one we reserved online. We booked a Peugeot 5008, but when we arrived, they informed us that it was no longer available. We had to accept a Citroën C4 Picasso. After accommodating 7 people, the trunk space became very limited, so we ended up driving in relatively cramped conditions for the entire 13-day trip.