Very satisfied

First, the address information provided by the platform was incorrect, and it took me two hours to find the location. Second, when returning the car, there was no one at the store. I had to contact the platform, take a video of the car's condition, and slide the keys through the glass door. It was so frustrating! Moreover, the two separate charges were not explained. Extremely poor service!

I reserved a compact SUV Toyota RAV4, but I was given a subcompact SUV Hyundai ix25, which does not match the 'RAV4 or similar' description on the website!

We booked a 4WD vehicle, but on the day we picked it up, they gave us a non-4WD Suzuki, insisting it was the same category. Why did we pay extra to reserve an SUV? Just look at some challenging Georgian mountain roads or do a bit of research and you'll know the reason, which resulted in us not being able to access many places. We had to rent another car to get around. The options provided don't allow for searching, forcing you to choose one that's not relevant.

I couldn't pick up the car. Budget said the voucher submitted by Zuzuche was invalid. I was shocked on the spot.