This is a terrible company with an extremely bad attitude. They even canceled our confirmed booking. When we arrived, they said they had no cars and didn't offer an upgrade. Terrible service!
The service was very poor. They claimed I had no contract with them and advised me to contact Zuzuche for any dissatisfaction. At midnight, the staff at the pickup location did not speak English, and there was no option but to take this car. This was the worst car rental experience I’ve ever had globally.
I reserved a compact SUV Toyota RAV4, but I was given a subcompact SUV Hyundai ix25, which does not match the 'RAV4 or similar' description on the website!
We booked a 4WD vehicle, but on the day we picked it up, they gave us a non-4WD Suzuki, insisting it was the same category. Why did we pay extra to reserve an SUV? Just look at some challenging Georgian mountain roads or do a bit of research and you'll know the reason, which resulted in us not being able to access many places. We had to rent another car to get around. The options provided don't allow for searching, forcing you to choose one that's not relevant.
They said there was damage on the front of the car. I disagree, the damage was already on the car
About QEEQ:10.0/10
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