Dijon-Paris

Extremely satisfied

We encountered some issues with our car rental from Europe Car in France. The customer service immediately contacted us and helped with the communication. Everything was resolved properly in the end. We felt very assured. We'll definitely use Zuzuche for our next self-driving trip abroad.

It's okay

Terrible, extremely terrible rental platform. I've rented cars multiple times in China without any violations or accidents. This time, I specifically purchased the highest level of insurance for a trip to France. On May 17th, I rented a car and a 500 Euro pre-authorization hold was placed. Fortunately, I kept the receipt, which I normally would have thrown away. It's been over two months since I returned, and I haven't gotten my money back. After checking my account, I realized they directly charged me 500 Euros. Despite multiple attempts to contact the rental platform, they have not helped resolve the issue. I still haven't received the refund. The car rental company is terrible, and the platform is even worse. They do not take timely action to solve customers' problems.

The car rental company is small, no queues.