Pas sérieux

Too many additional fees

Very good

Normal wear on the wheel rim was labeled as scratches, resulting in an unjustified charge of 110 euros! Is there any business ethics left? Does this wear really worth this amount? How is that possible! Being unfamiliar with the place, I could only watch helplessly as I got ripped off.

They changed our car model but didn't guide us to inspect the car. They just handed us the keys and told us to pick it up in the parking lot. Upon return, they pointed out an old, minor scratch and claimed it needed to be fixed. Also, they charged a 99 Euro pre-authorization for a full tank, but the car was marked as 4/8 full at pick-up and returned with 4/8, yet still charged the 99 Euros. This Hertz service was really poor.

Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.

QEEQ did not advise me that I would be charged an additional amount by Hertz so the very competitive price they offered would appear to be a con.