Vancouver

It took a long time to pick up the car, but the return process was very quick.

Staff were lazy. Had to wait a long time to pick up the car. Not sure if the owner is Indian, but all the staff are. They were lazy and unreliable.

They take a lot of time in handing over vehicle after all the process is completed

Great website

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!