Denmark-Sweden-Finland-Norway-Denmark; a big loop, driving onto a ferry to Finland, reaching the nor

Persistently pushing insurance and failing to mention important things when renting the car, such as the congestion charge in London.

At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.

The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it. It costs extra 138GB.