The car provided by the Vienna main train station branch had a chip in the windshield. It is irresponsible to assign such a vehicle with safety hazards to a customer renting for 11 days. As expected, the windshield began to crack after one day of driving, and it got progressively worse, forcing us to replace the car in Innsbruck. The replacement car had seat safety issues, causing a one-day delay in our entire trip.
There wasn't much service to speak of. You sign the paperwork and they tell you where the car is parked; you pick it up yourself. Since it's a franchise, Hertz membership cards are not valid. During the rental period, there was cross-border travel, and they charged a daily cross-border fee for the entire rental period.
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Customer Service
Relevant Reviews on Hertz VIENNA MAIN RAILWAY STN
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