London ~ York ~ Edinburgh ~ Lake District

Very satisfied, quick return process. Bought full insurance from QEEQ, very useful.

Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!

The staff at the rental company were somewhat indifferent. They just handed over the keys without indicating where the car was. When we arrived at the store, it seemed like they were lecturing another employee, making us wait for over 10 minutes. Very aloof attitude.

Clear address, detailed instructions, smooth pick-up and return, no extra charges. ^_^ Thumbs up ^_^

The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.